Support
We respond within 24 hours on weekdays.
Need help with StageFest? Send us a message using the form below, or email support@stagesub.app directly. You'll get an automatic confirmation immediately, and a real reply within 24 hours.
Common questions
- How do I join a festival? Your festival organizer needs to invite you. Once they do, you'll get an email or push notification with an invitation link.
- How do I delete my account? Open the app, go to your profile (top-right icon → Edit Profile), scroll to the Danger Zone, and tap Delete Account. Your account is soft-deleted for 30 days so you can restore it, and then permanently anonymized.
- How do I report inappropriate content? Long-press the chat message, choose Report message, pick a reason and submit. Our team reviews reports within 24 hours.
- How do I block another user? Long-press their message in chat, choose Block user. Their messages disappear from your chat. Unblock from Profile → Blocked Users.
- I forgot my password. On the login screen tap "Forgot password" — we'll email you a reset link.
- Why can't I see my festival in the app? Pull down to refresh. If it's still missing, ask your organizer to confirm you've been added — they need to send an invitation with the email you signed up with.